Industries

Our IT consulting and insurance software solutions span a range of Insurance lines of business including Life, Annuities, Health, Property and Casualty and Reinsurance. We can increase their operational effectiveness and efficiency by enabling them to outsource non-strategic processes and refocus resources on core activities. We achieve this through a process excellence and a flexible, responsive and personalized approach to service. We provide specialized application software, strategic consulting, systems integration, and business process and IT outsourcing to the global insurance industry. Our comprehensive suite of software components and enterprise solutions makes business process change practical. We provide high quality customer service to meet the expectations of customers who require more personalized service options and greater levels of attention and responsiveness. Techniligent provides outsourced contact center solutions for many types of insurance providers - including general, property and casualty, and life and health. Our solutions are designed to identify and achieve significant improvements in operational efficiency, cost reduction, revenue generation, and speed to market.

Our work is grounded in global industry expertise, state-of-the-art tools and techniques, analytical and technical excellence so that we can deliver practical, independent advice which is simple to each client's situation.

The financial services industry is now focusing on reducing costs while building their customer. Off shoring and automation serve as cost-control measures which are likely to continue while adding customers. In addition, product differentiation remains difficult to achieve, and today's technology makes it easier than ever for customers to switch financial institutions. These factors make it increasingly important for firms to provide innovative customer experiences to make it simple in each market segment. We provide specialized application software, strategic consulting, systems integration, and business process and IT outsourcing to the banking industry. We understand your issues - and we combine the right mix of services and solutions to get the job done. We enhance our financial solutions with services for post-merger integration, fraud detection, risk monitoring and regulatory compliance, customer relationship management, image and workflow services and enterprise security. We offer comprehensive HR Services across the entire employment lifecycle, including recruiting and staffing, payroll, HR administration, benefits and learning.

Around the world telecommunications and Internet Service Providers (ISPs) face constant challenges to their business model- from the economy, competitors, and regulators. At the same time, customers are demanding new service offerings and personalized customer care at a competitive price. Techniligent provides the technology, platforms, systems and consulting services that transform change from a risk to an opportunity. A rapid invention of new technologies has made the telecommunications industry more competitive than ever. Firms are continually finding new ways to provide services at lower cost and with new features. At the same time, mature technologies such as wire line, cable TV and now wireless face slower customer growth and even decline. In this competitive environment, the winners will be firms that can provide multiple, low-cost services. Achieving this goal has required mergers to build scale, yet companies struggle to integrate mergers and achieve the efficiencies they anticipated. New technologies, especially the Internet, are wiping out the traditional differences between phone service, cable TV and satellite TV. This represents both a challenge and an opportunity for cable, broadband and satellite companies. Techniligent can provide billing and customer care services to cable, broadband and satellite firms. Contact centers at these firms face high turnover and the constant need to train agents about new services. Firms utilizing our contact center services reduce administrative costs and increase customer satisfaction.

The technology industry has entered a new stage of development since the burst of the dot-com bubble. Industry executives must now fight for every account and transaction. With commoditization harassing the industry, selling product is no longer enough. Standing out requires providing excellent customer service or selling comprehensive solutions. Meanwhile, the "war for talent" is heating up, highlighting the need for top-notch recruiting and talent management capabilities. Outsourcing to Techniligent frees your organization to support the business with staffing strategies and hiring decisions. We bring best practices and dedicated resources to recruiting and resourcing processes such as candidate sourcing, screening, tracking and interview scheduling. Furthermore, we deliver a consistent stream of qualified candidates faster and at a lower cost than you could do on your own. With Techniligent, your HR team and hiring managers can focus their efforts into ensuring the best matches for open positions resulting in better outcomes for every hire.

Techniligent also provides customer interaction solutions for the entire customer lifecycle, including: customer acquisition and sales, customer care and retention, technical support, back office, and risk management.

The exceptional level of competition by globalization has forced manufacturers to steadily squeeze costs out of an increasingly complex and incomplete supply chain. Many domestic firms are also struggling with high U.S. labor and pension costs. The automotive industry has faced the additional challenges of slow volume growth and excess capacity. Many firms have profited from increasing their service, parts and consulting orientations - areas that demand customer service excellence.

Our centralized, approach to managing the HR function helps you gain efficiencies, standardize processes and achieve the global view you need to make informed decisions. Techniligent supports its clients with various measures to increase revenues and improve customer satisfaction. In addition, our key cost control programs focus on infrastructure and application rationalization & transformation. Techniligent supports clients to face their challenges with a thorough understanding of the industry specifics.

Healthcare is becoming increasingly information intensive. That's putting additional pressure in a competitive marketplace driven by the expansion of consumer-directed healthcare as firms strive to offer more choices and provide more guidance directly to consumers. Firms that cannot adapt to innovations such as e-health records will be left behind. These firms must also ensure patient safety and privacy through request with a host of regulations. Around the world, the healthcare industry is counting on technical innovation to drive improvements in the overall effectiveness and efficiency of the care delivery process. Healthcare providers are expecting more from their information technology investments - from both clinical systems that support patient care provision and from information systems that support management and effective decision-making. Hospital system executives are making investments in clinical management systems, electronic medical records, enterprise resource planning systems, physician and patient Web portals and other IT projects. Firms reduce administrative costs and increase customer satisfaction through improvements in automation, agent training, workforce management, knowledge management and customer analytics. Techniligent is capable of handling any outsourcing project.